FIT
| IssueTrack keeps an entire team aware, informed and focused on their
immediate tasks at hand. Issue Management is an important process that
must be adopted effectively to avoid miscommunication, unnecessary delays
and missed opportunities. It makes sure that your entire team is kept
well informed and aware of deadlines.

Fortune 500 companies such as IBM, Deloitte &
Touche, ChevronTexaco, Sun Microsystems, Northrop Grumman, General Dynamics
and L-3 Communications are just some of the organizations using this
tool to benefit their users and increase their productivity.

Overview

The Resolution Process
Maximizes Productivity: FIT facilitates a collaborative
process which maintains visible, prioritized and manageable issues.
It will maximize productivity by ensuring continuous communication and
forcing a team to focus on the most critical issues at hand. FIT delivers
optimal workflow by maintaining proper ownership and keeping individuals
aware of their most immediate responsibilities. Action Items can be
grouped, reviewed and summarized instantly, at any time. This includes
details, instructions, attachments and anything else that is needed
to comprehend or reproduce a problem. A full history is always available
for review or to see how similar situations were resolved in the past.

Safe, Fully Supported
and Guaranteed: Our support team is always here to answer
your questions, no matter how simple or complex. Our ongoing upgrades
ensure quality service and the product is backed by a 100% money-back
guarantee. If you are not satisfied after 30 days, you are entitled
to a full refund with no questions asked. Our products offer more value
than any competing product.

Fast and Simple:
Completely Web-enabled, quick to install, and easy to use, FIT offers
you the ability to effortlessly manage the change process within your
organization.

In less than 5 minutes, you can install a full
trial system on your own machine or on one or our hosted servers. Absolutely
no additional client software or external systems are required. An easy-to-understand
interface guides you through the entire issue management process.

Collect only the information you need, saving
time entering irrelevant information. This results in better data and
team acceptance.

The system has been designed to run with minimal
maintenance, including integrated backups.

Web Based All In One
Solution: You can access FIT anytime, anywhere through
your current browser. It can be configured to provide read-only access
to public users, such as offsite clients, who need to be informed of
task and issue status. Unlike other issue tracking systems, FIT includes
an integrated web server and does not require a third party database.

Custom Solutions:
The FIT solution allows you to customize all of the templates that come
with the system. You can apply your company logo and manipulate style
sheets to develop your own look and feel. Alcea offers custom solutions
to meet your unique needs. Please contact us for more information.

Hosted Solutions:
Alcea can get you started immediately with a hosted solution where everything
is completely looked after. Your system is housed in a secure remote
location which is accessible from anywhere. We look after hardware,
installation, backups and upgrades. Our team is always available to
answer questions and can even help configure the system to meet your
needs.